Daniel is Dissatisfied that Max is Unhappy...
Daniel owns a restaurant and places the highest focus on customer satisfaction. The food is always freshly prepared and ready to be enjoyed while still warm. Whether the food tastes good or not is often a very subjective perception. Additionally, mistakes happen; it's entirely normal. Unfortunately, Daniel's restaurant made some small errors in serving Max, and Max was understandably displeased.
Max entered the establishment with great anticipation, ordering his favorite dish: lasagna with extra béchamel sauce. He had heard from colleagues that this place made excellent lasagna. To his disappointment, the waiter initially couldn't find his reservation. The restaurant was busy, and Max had to wait a few minutes for his table to be ready. After this rough start, Max expected at least a small apology - but none came.
However, Max didn't want to let his mood be ruined, so he went ahead and ordered his lasagna. Yet, another disappointment followed: 40 minutes of waiting, and in the end, his request for extra béchamel sauce had been overlooked. Although he found the lasagna to be good, his high expectations led to a rather disappointing experience.
Max is a kind-hearted person and wants to convey to the company that, in the long run, it might be better to pay more attention to special requests and proactively address issues, such as the reservation hiccup at the beginning. However, unsure of how best to communicate this to the company, especially since the waiter had paid little attention to his wishes, Max feels compelled to leave a review on Google. He doesn't want to harm anyone, but he also doesn't want to deceive the restaurant. Therefore, Max gives it a 2/5 rating, stating that the service was poor and the food was average.
For the company, this feedback is undoubtedly helpful as it can work on its customer service. However, a 2/5 rating prominently displayed on Google is not ideal. The restaurant could have prevented this by simply inquiring about Max's experience and what could be done better. Through this internal feedback, Max could have expressed his disappointment, the restaurant could have learned for the future, and everyone would have achieved their goals. The essence of the story: Just ask and seek feedback.